TERMS AND CONDITIONS
Last updated on September 24, 2023
The website: www.rhumlicious.be
An initiative of: Rhumlicious
Company number: BE0804.537.695
Telephone: +32 (0)476 47 52 04
Regulated profession: www.favv.be (Federal Agency for the Safety of the Food Chain)
Competent supervisory authority: www.favv.be (Federal Agency for the Safety of the Food Chain)
Code of Conduct: Link
I. GENERAL CONDITIONS OF USE
We retain the right to modify our General Terms and Conditions of Use without prior notice. However, we commit to applying the provisions in effect at the time of the User's Platform usage.
a. Accessibility and Navigation
Access to and usage of the Platform is restricted to individuals aged 18 and above. Each User solemnly affirms that they have attained the required age. We retain the right to request proof of the User's age through any means necessary.
We implement all reasonable and essential measures to ensure the smooth operation, security, and accessibility of our Platform. However, we cannot provide an absolute guarantee of operation, and our actions must be considered as undertaken with a commitment to reasonable efforts.
Every use of the Platform is inherently at the User's own risk. Consequently, we disclaim any liability for damages that may arise from potential disruptions, interruptions, flaws, or even harmful components on the Platform.
We hold the prerogative to restrict access to the Platform or interrupt its operation at any time, without prior notice.
Rhumlicious predominantly determines the Platform's content and diligently oversees the information therein. We take every conceivable step to maintain the Platform as comprehensive, accurate, and up-to-date as possible, even when information is contributed by third parties. We reserve the right to alter, augment, or remove the Platform and its content at our discretion, without incurring any liability.
Rhumlicious cannot furnish an unqualified guarantee regarding the quality of information on the Platform. Consequently, this information may not invariably be exhaustive, precise, sufficiently accurate, or current. As a result, Rhumlicious cannot be held accountable for any direct or indirect damages that Users may incur as a result of information presented on the Platform.
In the event that specific content on the Platform contravenes the law, infringes upon third-party rights, or runs afoul of ethical standards, we beseech Users to promptly inform us via email so that we may take suitable measures.
Any downloads from the Platform invariably rest upon the User's own risk.
c. Services Reserved for Registered Users
Access to specific services is restricted to Users who have completed the registration process on the Platform. Registration and access to the Platform's services are exclusively available to legally competent individuals of legal age, following the completion and validation of the online registration form available on the Platform and the acceptance of these General Terms and Conditions of Use.
Upon registration, Users commit to providing accurate, complete, and current information about themselves. Users must regularly verify their personal data to ensure its accuracy. A valid email address must be provided, as the Platform will send a registration confirmation to this address. An email address can only be used once for registration. All communications from the Platform and its partners are considered received and read by the User, who must regularly check messages received at this email address and respond within a reasonable timeframe.
Only one registration per person is allowed. Users are assigned a unique identification code granting access to their dedicated space (the 'Personal Space') upon entering their password. Usernames are final, while passwords can be changed by Users in their Personal Space. Passwords are personal and confidential, and Users must not share them with third parties. In cases of non-compliance with these General Terms and Conditions of Use, Rhumlicious reserves the right to reject registration requests for Platform services.
Regularly registered Users can request to unsubscribe at any time by visiting the dedicated page in their Personal Space. Deregistration from the Platform will take effect within one week after Users complete the appropriate form.
3. Links to Other Websites
The Platform may include links or hyperlinks to external websites. These links do not automatically indicate a relationship between Rhumlicious and the external website or imply implicit agreement with the content of these external websites. Rhumlicious has no control over these external third-party websites and is not responsible for the safe and proper functioning of hyperlinks or their final destinations. Clicking on a hyperlink leads the User away from the Platform, and we cannot be held accountable for subsequent damages.
4. Intellectual Property
The structure of the Platform, along with its content, including text, graphics, images, photos, sounds, videos, databases, computer applications, etc., whether composing the Platform or accessible through it, are Rhumlicious's property or have been used under proper rights. These elements are protected by applicable intellectual property laws.
Any presentation, reproduction, alteration, or partial or complete exploitation of the Platform's content, brands, and services, in any form, is strictly prohibited without prior written consent from Rhumlicious, except for elements explicitly designated as 'royalty-free' on the Platform.
Platform Users are granted limited rights for accessing, utilizing, and viewing the Platform and its content. This right is non-exclusive, non-transferable, and for personal, non-commercial purposes only. Users are not authorized to modify, reproduce, translate, distribute, sell, or publicly communicate the protected elements, in whole or in part, unless explicitly agreed upon in writing beforehand. Users are prohibited from entering data on the Platform that may alter its content or appearance.
5. Governing Law and Competent Jurisdiction
These General Terms and Conditions of Use are subject to Belgian law. In the event of a dispute without an amicable resolution, the dispute will be referred to the courts of the judicial district where Rhumlicious is registered.
6. Other Provisions
The illegality or total or partial invalidity of any provision of our General Terms and Conditions of Use will not affect the validity and application of the other provisions. In such a case, we have the right to replace the provision with another valid provision that serves the same purpose.
II. GENERAL SALES-AGREEMENTS
These General Conditions of Sale define the mutual rights and obligations in the event of the purchase of products or services on the Platform by a User (referred to as Customer for the purposes of the General Conditions of Sale). The General Terms and Conditions of Sale encompass all obligations of the parties. The Customer is considered to accept these conditions without reservation, failing which their order will not be validated. Exceptions to the provisions of the General Terms and Conditions of Sale may be made in exceptional cases, provided that these exceptions are agreed upon in writing. Such deviations may include changes, additions, or deletions to the provisions in question, without affecting the application of the other provisions of the General Terms and Conditions of Sale. Rhumlicious reserves the right to amend the General Terms and Conditions of Sale from time to time. The changes will apply as soon as they are posted online for any purchase after that date.
2. Online Store
Through the Platform, the Seller provides the Customer with an online webshop that presents the products or services offered. The presentation of the products or services offered (e.g., via photos) has no contractual value. The products or services are described and presented with the greatest possible accuracy. However, in the event of errors or omissions in the presentation, the Seller cannot be held liable. The products and services are offered within the limits of their availability. Prices and taxes are listed in the online store.
The Seller reserves the right to change its prices at any time by publishing them online. Only the indicated prices and taxes in effect at the time of the order apply, subject to availability on that date. The prices are indicated in euros and do not take into account any delivery costs, which are also indicated and invoiced before the validation of the order by the Customer. The total amount of the order (all taxes included) and, if applicable, the delivery costs will be stated before the final validation of the order.
4. Order Online
The Customer has the option to complete an order online using an electronic form. By completing the electronic form, the Customer accepts the price and description of the products or services. To validate their order, the Customer must accept these General Terms and Conditions of Sale by clicking on the indicated location. The Customer must provide a valid email address, billing information, and, if applicable, a valid delivery address. Any communication with the Seller can take place via this email address. In addition, the Customer must choose the delivery method and validate the payment method. The Seller reserves the right to block the Customer's order in the event of non-payment, incorrect address, or any other problem on the part of the Customer until the problem is resolved.
5. Confirmation and Payment of the Order
The Seller remains the owner of the ordered items until full payment for the order has been received.
The Customer makes payment at the time of final validation of the order using the chosen payment method. This validation takes the place of a signature. The Customer guarantees the Seller that they have the necessary authorizations to use this payment method and acknowledges that the information provided for this purpose constitutes proof of their agreement to the sale and the payment of the amounts due under the order. The Seller has established a procedure to check orders and payment methods to provide reasonable assurance against any fraudulent use.
After receiving the validation of the purchase with payment, the Seller will send the purchase to the Customer as well as an invoice, unless the latter is supplied with the order. The Customer may request that the invoice be sent to an address other than the delivery address by submitting a request to Customer Service before delivery (see contact details below). In the event of unavailability of a service or product, the Seller will inform the Customer by e-mail as soon as possible to replace or cancel the order for this product and, if necessary, refund the relevant price, with the remainder of the order remaining firm and final.
The communications, orders, and payments between the Customer and the Seller can be proven by means of automated records, which are kept in the Seller's computer systems under reasonable security conditions. Orders and invoices are archived on a reliable and durable medium that is particularly regarded as a means of evidence.
Delivery will only take place after confirmation of payment by the Seller's bank. The products will be delivered to the address indicated by the Customer on the online order form. Additional costs resulting from incomplete or incorrect information from the Customer will be charged to the Customer. Delivery takes place, according to the method chosen by the Customer, within the following terms: a maximum of 7 working days. The delivery times are indicative. In the event of late delivery, no compensation can be claimed from the Seller or the carrier. However, if delivery times exceed thirty days from the date of the order, the sales contract may be terminated, and the Customer may be refunded.
a. Checking the Order
Upon receipt of the products, the Customer or the recipient checks the good condition of the delivered product or the conformity of the service provided. In the event that one or more of the ordered products are missing or damaged, the Customer or the recipient must make the necessary reservations to the carrier at the time of delivery.
b. Error in Delivery
In the event of a delivery error or non-conformity of the products with the information on the order form, the Customer will inform the Seller within three working days after the delivery date. Any complaint not submitted within the period cannot be taken into account and releases the Seller from any liability towards the Customer.
c. Returns and Exchanges
The product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging, according to the following modalities: The return of the product by post within 14 days after the date of delivery of the order to the following address: Rhumlicious, Langstraat 65, 2223 Heist-op-den-Berg. Any complaint and any return not made in accordance with the rules defined above and within the specified time limits cannot be taken into account and releases the Seller from any liability towards the Customer. Any product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging. The costs for return are borne by the Customer.
The Seller guarantees the conformity of the products or services with the contract in accordance with the legislation in force at the time of concluding the contract. If the Customer is a consumer, they have two years from the delivery of the product to implement the legal guarantee of conformity. However, if the product purchased was a second-hand good, the warranty period is one year. The lack of conformity must be reported to the Seller as soon as possible and in any case no later than two months after discovery of the sale. immediately. The Customer acknowledges that they forfeit the right of withdrawal if the agreement is immediately executed.
c. Template Revocation Form
Telephone: +32 (0)476 47 52 04
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract regarding the product (*)/service provision mentioned below:
Ordered on (*)/received on (*): --------------------------
Name(s) of the consumer(s): --------------------------
Address(es) of the consumer(s): --------------------------
Signature of the consumer(s) (only if this form is completed on paper):
* Delete as appropriate
10. Data Protection
11. Force Majeure
In case of force majeure, if it persists for more than 90 days without interruption, each party has the right to unilaterally terminate the contract by sending a registered letter to the other party. Services already provided by the Seller will be invoiced to the Customer on a pro-rata basis.
12. Independence of the Provisions
If one or more provisions of these General Terms and Conditions of Sale are declared unlawful or void, the remaining provisions shall remain fully valid and enforceable. The illegality or partial invalidity of any provision of these General Terms and Conditions of Sale shall not affect the validity and application of the other provisions. The Seller reserves the right to replace any illegal or invalid provision with another valid provision serving the same purpose.
13. Applicable Law and Competent Court
These General Terms and Conditions of Sale are governed by Belgian law. In case of a dispute and in the absence of an amicable solution, the dispute shall be submitted to the courts of the judicial district where the Seller's registered office is located.